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Field Service Technician I

The Casino Services Field Technician I will prep, install, troubleshoot to the component/circuit level, service, maintain, upgrade and convert IGT gaming systems and equipment, and document all services rendered using SAP and other software tools. Make pre-installation site visits, while maintaining a positive image of IGT, to identify parts and wiring requirements at customer location and coordinate ordering of parts. Deliver and install products on customer floor, set game options and perform all prep tests including assurance hardware, firmware and system interfaces. Educate customers on basic game functionality. Install and maintain fiber optic lines and WAP telephone lines. Adapt to various jurisdictions and interface with compliance officers. Additional services provided may include:
Set up game options and test various devices, e.g. bill acceptors
Perform software and system integration verification tests for jackpots
Test programs with various verification devices such as Kobetron and Chip Comparator
Troubleshoot with input and output tests
Test pay table, reel strip and bonus awards
Perform other duties as assigned by management First Year Goals

Capture, trend and analyze appropriate KPI?s at market level
Upon assignment to an activity (installation, conversion) review relevant documentation
Inventory equipment against documentation and report shortages
Inspect and report condition/functionality of equipment
Complete Post Project Report at the conclusion of all install and conversion activities
Accurately Determine Demand for Technical Resources
Complete all service documentation at the end of each shift
Accurately record all time worked and parts usages on appropriate service order(s) daily
100% compliance with requirement to contact Ops upon dispatch, arrival, and completion (prior to departure from property)
Reduce Field Service Issues related to regulatory matters
Attend (or test on) Jackpot Verification training during FY14
Assist with inventory of Jackpot Kit at least semi-annually
Report installation and/or removal of all serialized items to administrative personnel
Report all potential violations observed to management immediately


High school diploma or equivalent required
Clean Driving required
Able to pass a thorough background check for Casino gaming Licenses
Strong organizational skills
Self motivator
AC/DC fundamentals
Tools and experience using tools is required
Reading and translating wiring diagrams
Maintaining, repairing and troubleshooting to component/circuit level
Testing programs with verification devices such as Kobetron and Chip Comparator
Troubleshooting with input and output tests

Preferred Qualifications

1-3 years of experience installing, maintaining, troubleshooting and repairing electronics, electro-mechanical, telecom or computer equipment required preferable with IGT equipment and gaming system products.
Experience in setting up computer networks and A+ Certification, N+ Certification or similar is preferred.

Special requirements needed Security Investigation
Ability to Travel
Able to stand an eight hour shift
Work overtime as needed
Must be at least 21 years of age
Able to obtain a Gaming License
Valid driver license and clean driving record
Able to lift 50 lbs or more
Pass a background check
Available to work on weekends
Keys To Success ? Drive results to achieve high-quality work results regardless of work complexity. ? Build collaborative relationships both internally and externally ? Decision making to identify and understand situations; identify opportunities to proactively resolve. ? Personal energy to proactively address situations and adopt a positive approach; resilience in front of change and obstacles. ? Self-leadership to continuously learn and develop oneself ? Foster innovation
cb ? #LI-LH1 IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

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